Class-Program-Facility Participant Surveys Audit

Ron Vine and Associates has developed a new and powerful tool for developing and making program and class participants and facility users surveys significantly better and for training staff in the development, analysis and usage of survey information. Since 2016, the following agencies have conducted or are conducting class participant and facility users’ surveys audits: Schaumburg Park District, Geneva Park District, Hoffman Estates Park District, Deerfield Park District, Lisle Park District, Woodridge Park District and Westmont Park District (IL), Peoria Recreation, Parks and Libraries Department (Arizona), Blue Valley Recreation Commission and Lenexa Parks and Recreation Department (KS).

Purpose, Process, Products

Ron Vine’s Participant Survey Audit couldn’t have been a more perfect fit with one of our Strategic Plan’s core strategies to engage our customers. By evaluating our existing program surveys, we will be able to develop more consistent and concise approaches to receiving feedback from our customers

Jeff Nehila, Executive Director, Deerfield Park District, Illinois